for the delivery of my art prints I work together with a third party print supplier who also does the fulfillment.
Article 1: Shipping
All my prints are safely delivered to Europe, UK and US with insured courier. Open and limited edition prints should be delivered within 6-10 days. Please email with any questions.Please note shipping and delivery times are on a best endeavour basis. Please allow enough time for your order to avoid unexpected delays.
Our print supplier uses data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs, whilst ensuring that your orders reach you exactly when they should. They use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) to ensure your orders arrive with you fast and safely.
delivery cost for delivery to an address in Europe, UK or US will be 15 Euros.
The shipping cost will be automatically calculated at check-out depending on the chosen destination country.
If your home country is not mentioned above, please contact us (info@houseofmay.be or +32 (0)477 599 297) and we will calculate the cost for a delivery to your specific home address.
You can track your shipment through the tracking page to which you will receive the link after processing your order through our webshop.
Article 2: Returns
Because my prints are PRINTED ON DEMAND, I can not accept returns. However if your print gets damaged in transit, or in the very unlikely event that it arrives with a defect, I will replace it. Just send an e-mail at info@houseofmay.be or call me at +32 477 599 297 within 2 days after delivery.
All other items (art prints excluded)
Article 1: Shipping
Items ordered through this webshop are delivered throughout Belgium, the Netherlands, Portugal, Italy, Austria, Spain and Luxembourg via Mondial Relay to a home or work address.
The shipping cost will be automatically calculated at check-out depending on the chosen destination country.
If your home country is not mentioned above, please contact us (info@houseofmay.be or +32 (0)477 599 297) and we will calculate the cost for a delivery to your specific home address.
You can track your shipment through the tracking page to which you will receive the link after processing your order through our webshop.
We strive to deliver your order to our established parcel delivery company within 2 business days. Mondial Relay will make every effort to ship packages within 3 business days for delivery to a Belgian address. For international deliveries, the deadline is 3 to 6 days according to the destination.
If you contacted us for a delivery outside the countries mentioned above it is possible we will use another parcel delivery company. In that case we will certainly indicate which one and we will als strive to find the most inexpensive solution. It is totally up to you to decide whether you agree with our delivery proposal.
Article 2: Returns
Not satisfied with a product? Can happen.
As a customer, you have the legal right to return your purchase without giving reasons within 14 calendar days of receipt (right of withdrawal or return).
The withdrawal period expires 14 calendar days after the day you took physical possession of your purchase. Please send an e-mail to info@houseofmay.be with an unequivocal statement about your decision to cancel the contract.
This can also be done by post, but the communication concerning the exercise of the right of withdrawal must always be sent before the withdrawal period has expired. Only then should you return your purchase.
Tip: please pack your return package in the same way as you received it to save costs. The direct cost of returning the goods is borne by the customer. Return or exchange of items at our studio House of May, Ravenakkerstraat 23, 9310 Moorsel, Belgium is of course completely free of charge.
Conditions for returning items:
the item returned or to be redeemed must not be used, damaged or washed
Items are with attached labels and stickers and in original packaging
Custom made items cannot be returned, for example items with personalized prints (with specific colors or designs f.e.)
Item is accompanied by invoice or proof of purchase
Any decrease in value of the returned item, may give rise to a claim for compensation from House of May, if it results from the use of goods by the customer beyond what is necessary to establish the characteristics, nature and functioning of the goods. Compensation can never exceed the amount you, the customer, paid for your purchase.
If all conditions are met, the returned items will be fully refunded including shipping costs, within 14 days of receipt of the written request for cancellation.
The refund will be made using the means of payment with which the purchase was made. Only when the customer agrees or when the customer himself has paid with a voucher may the refund be made with a voucher.
