Our print supplier has production facilities in London, UK & Dusseldorf, Germany. All orders are printed on-demand, and despatched within 2-5 working days. From time of dispatch delivery time may vary depending on the shipping destination.
* Where do you ship art prints and how long will it take?
All my prints are safely delivered to Europe, UK and US with insured courier. Open and limited edition prints should be delivered within 6-10 days. Please email with any questions.Please note shipping and delivery times are on a best endeavour basis. Please allow enough time for your order to avoid unexpected delays.
* What is the shipping fee for art prints?
Delivery cost to Europe, UK or US will be 15 Euros, applied at checkout.
* Will I be charged customs and duties?
Orders being shipped to the United States, the EU and the UK will not be charged at the border.
* What shipping carriers are used?
Our print supplier uses data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs, whilst ensuring that your orders reach you exactly when they should. They use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) to ensure your orders arrive with you fast and safely.
* How will my art print be packed for transport?
Prints are shipped in either a reinforced tube (‘prints only’ bigger than 420 mm) or envelope (‘prints only’ smaller than 420 mm) to ensure safe delivery. The packaging used in all orders is either recyclable or biodegradable. This includes stickers, tape as well. A Certificate of Authenticity will be added to every order. Every print will be put in a sleeve for protection.
* Is the print supplier carbon-neutral?
As of 01 July 2019, our print supplier is an end-to-end carbon neutral service. This means they minimise their energy usage where they can and use suppliers of renewable energy. Where it’s unavoidable, they offset all of their carbon emissions by investing in renewable energy projects.
* Will I be able to track my order?
You will receive an e-mail from Shippy Pro, the shipment program of our print supplier. This will give you the tracking number for the shipment.
* What if my art print gets damaged in transit?
If a print gets damaged in transit I will replace it. I will ask for some images or video of the damage so we can supply this to the shipping service to cover the insurance. Damages (such as scratches) caused by the customer will not be accepted.
* Where is my art print order?
If prints are lost in transit, we will reprint the order and ship it to you at no cost. Lost in transit is classified as no movement on the tracking link for the number of days stated below:
Postal shipping (business days with no update)
UK 8
Germany 8
Rest of Europe 14
US n/a
Courier shipping (business days with no updates)
UK 3
Germany 3
Rest of Europe 5
US 7
* What is the return policy on art prints?
Because my prints are printed on demand, I can not accept returns. However if your print gets damaged in transit, or in the very unlikely event that it arrives with a defect, I will replace it. Just send an e-mail at info@houseofmay.be or call me at +32 477 599 297 within 2 days after delivery.
* Are the art prints archival?
My fine art prints are designed to last, and are printed on Hahnemühle Photo Rag (acid and lignin-free, archival quality). You will not be disappointed, the print and paper quality is breathtaking and holds the highest details that are contained in the image.
The super matt finish of Hahnemüle Photorag makes this paper one of the most loved papers amongst artists, illustrators & photographers alike. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so we recommend extra care when handling.
* What is Giclée? Giclée (pronounced zhee-klay) is a French word meaning “to spray or to squirt”, referring to the way these high-resolution, typically large-format, printers work and has since expanded to refer to the archival quality prints that fine art printing produces. All my art prints are giclée printed.
* What is the Giclée life expectancy?
Average daylight conditions – 80 years
Dark storage in archival box – 200 years
* How to prolong the life of my art print?
heat and atmospheric pollutants are the main concerns but there are more subtle factors to consider when storing artwork. These include adhesives that induce degradation over time and sulphur compounds produced by materials like rubber and wood can initiate fading and instability.
To this end ensure your prints are stored in archival materials including archival acetate sleeves and are placed inside archival storage boxes made from acid free conservation board. Once the print is stored using archival materials it is ideal to find a suitable place away from fluctuating temperatures and potentially high humidity conditions. Avoid attics, basements or next to outside walls which experience more fluctuations in conditions and where condensation frequently occurs.
It is good to check your stored boxes now and then to ensure they are free from pests, moisture, dust and are in good condition.
* How to preserve artwork for display purposes?
The best way to conserve artwork for display purposes is to use conservation framing. Putting the artwork behind glass protects it from the surrounding environment. When mounting for framing it is ideal to use 100% cotton fibre, acid-free unbuffered mount boards. UV protective conservation clear glass also reduces the impact of exposure to bright light sources. Our frames ensure your artwork stands the test of time.
* What materials are the pre-made frames made of?
Picture frames are made in Germany from FSC®-certified wood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council. The Oak frames are solid wood from FSC®-certified sources with an Oak veneer. The colors offered are ‘white’ ‘black’ & ‘oak’.
According to the artwork it is possible that I make a choice in the colors I offer for a particular artwork.
The majority of the frame windows are made of edge-ground float glass with a UV filter of approx 45%. For the extra large sizes of A1, 60x80cm and 70x100cm we use a very high quality 3mm clear acrylic to prevent damage during transit. The frames are also equipped with an acid-free insert and a sturdy rear panel.
The hanging type fixture on the reverse panel is ‘nail hanging’.
* Will the frame come with a window mount?
According to the artwork and it’s size and colors it is possible that I make the choice to add a window mount (in a particular color) for a particular artwork. If so, this will me mentioned in the product description.
Window mounts are cut from acid free cardboard. They are 1400 micron which is 1.4mm in thickness. The window is cut to an angle of 45°
Window mounts come in 4 colours:
Black
White
Ivory (subtle off-white)
Cream
You will not be able to choose the color yourself. You can trust me on making the best decision for the artwork.
* Will the colors of the artwork be exactly the same as on my screen?
Please note that the colors may differ slightly from how it appears on your screen due to varying monitor settings.
* Will I get a certificate of authenticity together with my art print?
Yes, All my art prints are delivered with a COA (Certificate of Authenticity) clearly outlining edition number and usage rights. Signature and edition number of the artwork is applied in the printing process.
* Can prices of goods and services change?
Prices of goods and services, as well as delivery and other charges, displayed on the houseofmay.eu website are current at the time of display. These prices are subject to variation without notice. We always strive to be as accurate as possible with our product descriptions and pricing.
All other items (art prints excluded)
* Where are the trays produced?
my trays are produced in Belgium.
* Can I put the trays in my dishwasher?
Yes you can, but if you ask me how i clean my trays…I prefer washing them by hand.
* How will my tray(s) be packed for transport?
Trays are gently put in a cardboard box with flap. A paper sleeve in our corporate design is wrapped around it. So No need to wrap the trays nicely for a gift. You can just hand them off to the lucky person. When they need to be shipped I will take every precaution to avoid damage to the tray or corporate package.
* Where do you ship and how long will it take?
Items ordered through this webshop (art prints excluded) are delivered throughout Belgium, the Netherlands, Portugal, Italy, Austria, Spain and Luxembourg via Mondial Relay to a home or work address.
We strive to deliver your order to our established parcel delivery company within 2 business days. Mondial Relay will make every effort to ship packages within 3 business days for delivery to a Belgian address. For international deliveries, the deadline is 3 to 6 days according to the destination.
If you contacted us for a delivery outside the countries mentioned above it is possible we will use another parcel delivery company. In that case we will certainly indicate which one and we will als strive to find the most inexpensive solution. It is totally up to you to decide whether you agree with our delivery proposal.
Delivery addresses within a feasible ratio of our seat may even be delivered by bicycle!
The shipping cost will be automatically calculated at check-out depending on the chosen destination country.
Some items may be temporarily eligible for free shipping. If this is the case, it will be explicitly stated at the top of the homepage.
If your home country is not mentioned above, please contact us (info@houseofmay.be or +32 (0)477 599 297) and we will calculate the cost for a delivery to your specific home address.
* is it possible to pick my order up for free?
Yes, you can pick up your order up for free in Moorsel (near Aalst, Belgium) after making an appointment with me. Choose this option at check out and contact me via info@houseofmay.be or +32 (0)477 599 297.
This does not count for art prints because they are shipped directly from my print supplier.
* Will I be able to track my order?
You can track your shipment through the tracking page to which you will receive the link after processing your order through our webshop.
* What is the return policy?
Returns are possible conform belgian legislation. Please read our shipping & return policy to find out all the details.
